FAQs
Is my information secure with Paloma Health?
Paloma uses industry-standard security to keep your private information safe and secure. This includes the consultation information you provide and the videos and pictures you submit for your doctor consultation. For more information, please read our Privacy Policy and the HIPAA Notice of Privacy Policies.
How can I change my home address?
Please reach out to contact@palomahealth.com if you need to edit your home address, email address or name.
I'm locked out of my account. How can I reset my password?
No worries. Visit this link to securely reset your password and feel free to reach out to contact@palomahealth.com if you have any issues.
How do I contact Paloma?
For any compliments, complaints, or questions, contact our exceptional customer service team at contact@palomahealth.com
How can I change my payment information?
You can update your payment information in your Paloma Health account here.
While we can’t update payment info for an order that has already been processed and shipped, you can still update your payment info for future shipments here.
How can I update my account information?
You can easily edit or update your information in your account here.
I don’t have a smartphone or computer, is there another way to talk with a doctor?
Unfortunately, at this time we are unable to conduct consultations via phone call. For a visit with one of our providers you would need a mobile device (phone, tablet, etc) with a front-facing camera or you would need a computer with a web camera.
My connection isn't very good. What can I do?
If you have not enabled WIFI, then we strongly recommend you do so. This can greatly improve the speed of your connection and quality of your experience.
Please make sure that your consultation will take place at a time when you have a good connection.
Discrimination has no place on our platform
Paloma Health is committed to bringing high-quality thyroid care to all Americans who live with hypothyroidism. This commitment rests on our five core values: put people first, build on evidence, trust one another, think outside the box, and stay curious. Our shared commitment to these principles allows patients to feel comfortable and supported using Paloma Health services and products.
We want to promote a culture within our community—including our patients, doctors, office staff, and people considering whether to use our services/products—that does not stand for bias, discrimination, or intolerance.
To that end, all of us, Paloma Health office staff, doctors, and patients alike, agree to read and act per the following policy to strengthen our community and make healthcare accessible to all.
1) We welcome people of all backgrounds with trust and open minds. Bias, prejudice, racism, and hatred have no place in our community.
2) We are respectful of all people in our interactions and encounters. Every interaction is an opportunity to show care through patience, kindness, & generosity. We listen carefully to understand another person's situation or experience fully.
3) We do not tolerate any behavior that includes:
- Threats of physical harm or violence
- Inappropriate religious, cultural, or racial insults
- Homophobic, sexist, or other derogatory remarks
Find out if Paloma is right for you. Schedule a free call with one of our health care advisors.
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